Frequently Asked Questions

Who is this service for?
CCIDS.net provides access for project completions professionals to a whole range of editable document templates related to project completions and commissioning in various industries for both individual and company use.

In what format do the documents come in?
All of our documents are produced in Word (.doc) format so they are compatible with Microsoft Word and most other word processing software.

Which operating systems do you support?
Our documents can be accessed using most operating systems; if you encounter any problems we can provide technical support as part of your purchase.

How are the documents delivered?
All our documents are available for direct download on the site in your customer portal as soon as your payment has been received via our secure payment systems via Stripe or PayPal.

Can you suggest the most suitable document for me?
If you are unsure which document to purchase or are looking for a specific document please contact us via our Live Chat service or email us at sales@ccids.net.

What if I have a query after a purchase?
If you need any help with the document you have purchased or have any queries in relation to a document then please contact our support team via Live Chat or email support@ccids.net.

Do the documents comply with the current laws and regulations?
We regularly review our documents to ensure that they are up to date with current UK legislation and industry best practise. The details provided in our documents are intended as a guide only, the hazards and control procedures that maybe listed are not a comprehensive list. You must ensure that you carry out the relevant risk assessments to determine and control the significant hazards that will be present in your particular circumstance. All information and advice is given in good faith. We cannot accept any responsibility for your subsequent acts or omissions. If you have any doubts queries or concerns, you should refer to the relevant regulations in your location and take further professional advice.

What if I do not receive my document download link?
This rarely happens, but it can happen if an incorrect email address is supplied at the time of purchase or your ISP is not working properly at the time of your purchase. Please contact us if you do not receive your confirmation email within 1 hour of your transaction.

Can I view a document before I buy it?
A number of our document templates can be pre-viewed before you buy. When you click on the document that you wish to buy you will be taken to the document information page which explains the document and provides a pre-view facility. If you are still unsure if the document is suitable for you then please contact us via our Live Chat service or email.

What if I want a refund?
Due to the fact that you cannot physically return an electronic transcript/document, CCIDS does NOT provide refunds. We will, however, work with you to help resolve any technical difficulties you may experience regarding your ordering or opening of your electronic document.

For any further queries please contact us via Live Chat or email us at support@ccids.net